Shipping & Returns

At Pop Mart Toy Store, we’re committed to delivering your orders quickly and providing a straightforward returns process if you’re not completely satisfied.

🚚 Shipping Information

Order Processing Time:

• All orders are processed within 1-2 business days (excluding weekends/holidays)

• You’ll receive a confirmation email with tracking when your order ships

Shipping Options:

Shipping Notes:

• We ship worldwide (excluding Asia and certain remote regions)

• Delivery times are estimates and may vary due to customs processing

• Tracking numbers are provided for all orders

🔄 Returns & Exchanges

Return Policy Highlights:

• 15-day return window from delivery date

• Items must be unused, undamaged with original packaging

• Customers responsible for return shipping costs (unless item is faulty)

How to Return an Item:

1. Email [email protected] within 15 days to request a return

2. Include your order number and reason for return

3. We’ll provide return instructions and address

4. Ship items back using a trackable method

5. Refund processed within 5-7 business days after we receive return

Refund Details:

• Refunds issued to original payment method

• Allow 3-5 additional days for bank processing

• Original shipping costs non-refundable

Non-Returnable Items:

• [List any non-returnable products based on your analysis]

• Items damaged through misuse

• Products missing original packaging

❓ Need Help?

Contact our customer service:
📧 [email protected]
⏳ Response time: 24-48 hours

Why Shop With Us?
✅ Fast worldwide shipping options
✅ Simple 15-day return policy
✅ Secure payment processing
✅ Dedicated customer support

Note: This policy applies only to orders shipped to eligible regions (excludes Asia and certain remote areas).