Delivery

At Pop Mart Toy Store, we strive to make your shopping experience seamless, from checkout to delivery. Whether you’re ordering from across the globe or just around the corner, our reliable shipping options ensure your purchase arrives safely and efficiently.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after dispatch
- Best for: Faster delivery with tracking
Free Shipping (Orders over $50)
- Carrier: EMS
- Cost: Free
- Delivery Time: 15-25 business days after dispatch
- Best for: Budget-friendly orders

Processing Time: All orders are processed within 1-2 business days before shipping.

Shipping Coverage

We ship worldwide, excluding Asia and select remote regions due to logistical constraints. If you’re unsure whether we deliver to your location, feel free to contact us at [email protected].

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor your package in real time.

Returns & Refunds

Not satisfied with your purchase? No problem!

Return Window: 15 days after delivery
Conditions: Items must be unused and in original packaging.
Process: Contact our support team at [email protected] to initiate a return.

Accepted Payment Methods

For a smooth checkout, we accept:

Visa
MasterCard
JCB
PayPal

Have Questions?

Our customer support team is here to help! Reach out at [email protected], and we’ll ensure your shopping experience is hassle-free.

Thank you for choosing Pop Mart Toy Store – where quality meets convenience!